Returns and reprints
Everything we sell is printed to order with your design, so we can't take back an order you've changed your mind about. If we got it wrong, we'll put it right.
When we reprint or refund
We'll reprint your order at no cost to you, or refund it, when what arrives doesn't match the proof you approved:
- Color. The colors are off from your approved proof by more than the G7 tolerance, the industry standard printers measure color against.
- Trim. A piece is cut more than 1/16 inch (about 1.6 mm) from where the proof shows the edge.
- Damage in transit. The order arrives bent, wet, torn or crushed.
- Missing pieces. Part of the order didn't arrive.
How to tell us
Email us at help@goodsideprint.com within 30 days of delivery. Include:
- your order number, and
- a photo of the problem: the printed piece next to the packaging for damage, or the piece on a flat surface for color and trim.
You don't need to send anything back unless we ask. A reprint goes to the same address, with the same approved design.
What we can't reprint
We print exactly what you approve, so we can't reprint for something that was in the proof:
- A mistake in the content you approved, such as a misspelled name, a wrong phone number, or sample text left in. Before you approve, the review step lists any sample text you haven't changed.
- Text or images placed outside the safe area, after the proof showed them there.
- Small differences in color between your screen and paper. Screens show light; paper reflects it.